Troubleshooting

Miscellaneous articles on products

If your Z1™ and Z2™ battery does not seem to be charging...
Please note that it can take up to 10 - 12 hours to charge a fully depleted battery. The battery will charge when the AC adapter is plugged into the PowerSh...
Wed, 13 Mar, 2019 at 11:41 AM
If your Z1™ and Z2™ battery is not holding a charge...
The Z1™ and Z2™ battery is designed to be charged and ready for use when you're on the go. To ensure that your battery maintains a full charge, first a...
Wed, 13 Mar, 2019 at 11:45 AM
If you are unable to download the firmware upgrade...
If you have installed a previous version of the firmware upgrade, you may still need to manually uninstall the old files.  To do this:  Go to Contro...
Thu, 29 Nov, 2018 at 3:27 PM
Nitelog and New iOS 9.0
We have been experiencing some compatibility issues with the new iPhone iOS 9.0 and Nitelog where they will not connect. Our engineers are currently working...
Mon, 21 Sep, 2015 at 11:11 AM
How do I reduce the noise in my Z1™ or Z2™?
Some people report that the Z1™ is noisier than their bedside CPAP. This is due to hearing 2 different noises due to the size of the motor.  The first n...
Wed, 13 Mar, 2019 at 11:54 AM
Pressure Spiking
The most common cause of a pressure increasing, beyond what is necessary, is a leak in the system/mask. It may be a leak in the connections to the mask, or ...
Wed, 13 Mar, 2019 at 4:53 PM
How to Release your Z1 or Z2 from the PowerShell
When your device is locked in to your PowerShell and you want to remove it, press and hold the 2 blue circles at the bottom of the PowerShell, as you pull y...
Fri, 12 Apr, 2019 at 8:57 AM