FAQs
Searching the FAQs helps find answers to many questions.
Yes. The Z1™ and Z2™ use an advanced algorithm called Z-Breathe™ to smooth out the breathing cycle while enjoying the benefits of CPAP therapy. Z-Breathe™ ...
Wed, 3 Apr, 2019 at 1:07 PM
Some people report that the Z1™ is noisier than their bedside CPAP. This is due to hearing 2 different noises due to the size of the motor. The first n...
Wed, 13 Mar, 2019 at 11:54 AM
This is up to your personal preference. Please do not place the Z1™ or the Z2™ on any surface that could block the intake of air (fluffy carpet, under the c...
Fri, 15 Mar, 2019 at 2:51 PM
REMINDER is telling you that there is an excessive air leak. The most common reason for this to happen is that the mask is not being worn properly or is off...
Tue, 12 Mar, 2019 at 11:40 AM
Please see the pictures below that show how to assemble the Z1™ and Z2™ with the tube adapter, the 4-foot hose and the Heat/Moisture Exchanger (HME). Pleas...
Tue, 6 Aug, 2019 at 12:39 PM
When your device is locked in to your PowerShell and you want to remove it, press and hold the two blue circles at the bottom of the PowerShell, as you gent...
Wed, 15 May, 2019 at 4:48 PM
If you are using your Z2 plugged into an electrical outlet with the Auto Off-On feature engaged (AOFF-ON) and you are also using the PowerShell and Battery,...
Thu, 1 Aug, 2019 at 3:47 PM
When you receive your Z1 or Z2, the End Cap may be challenging to remove when putting in a polyester filter or replacing one. Please hold the device firmly...
Tue, 6 Aug, 2019 at 12:41 PM
The DC Mobile Adapter can only be used to charge your battery in the PowerShell. It CANNOT be used to power your device. If you try to power your device w...
Tue, 6 Aug, 2019 at 12:26 PM
Please look at the reverse side of your device. You will see a large square and a small rectangle. In the small rectangle you will see either s/...
Mon, 14 Oct, 2019 at 4:49 PM